Terms and Conditions
Effective Date: October 3, 2026
1. Introduction
Welcome to iMart Store, a multi-vendor e-commerce platform. By registering as a vendor or purchasing through our platform, you agree to these Terms.
2. Vendor Registration
Vendors must provide accurate and complete information during registration. They are responsible for keeping account details secure and up to date.
3. Product Listing and Management
iMart Store manages product listings, product information, and store operations. Vendors must provide accurate product details, including prices, specifications, and availability.
4. Packaging and Shipping
iMart Store is responsible for product packaging, order processing, and shipping, with costs covered as per the business arrangements.
5. Orders and Delivery
iMart Store processes customer orders and coordinates delivery. The estimated delivery time is 3 to 7 business days, depending on location and logistics.
6. Vendor Payments
Payments to vendors are made for successfully completed sales as per agreed terms. Processing delays may occur due to banking, technical issues, or other circumstances.
7. Refund and Return Policy
Customers may request refunds or returns according to the applicable iMart Store Refund and Return Policy. Requests will be reviewed in accordance with iMart policies and applicable consumer protection laws.
8. Damaged or Defective Products
If a customer receives a damaged or defective product, iMart Store will review the issue and make reasonable efforts to provide an appropriate solution, such as a replacement, refund, or another suitable resolution.
9. Sales and Responsibility
iMart Store promotes products and strives to attract customers, but if a product is not sold due to market conditions or other factors, iMart Store will not be responsible for such non-sale.
10. GST and Tax Compliance
Vendors must comply with all applicable GST, tax, and legal requirements. GST documentation is required when billing reaches ₹50,000, and vendors must also comply with any earlier legal tax requirements, regardless of this threshold.
11. Vendor Account Suspension
iMart Store is not responsible for any restrictions, suspensions, or blocks placed on a vendor's account by third parties. If a vendor's account is restricted due to the vendor's own actions, the vendor is responsible for resolving the issue.
12. Product Quality and Authenticity
Vendors must provide genuine, safe, and legally compliant products. Counterfeit, prohibited, unsafe, illegal or unauthorized products may not be listed or supplied.
13. Cancellation of Orders
Orders may be canceled in accordance with applicable cancellation and refund policies. iMart Store may also cancel orders due to product unavailability, incorrect information, suspected fraud, or any other legitimate reason.
14. Limitation of Responsibility
iMart Store makes reasonable efforts to maintain smooth operations, but shall not be liable for losses arising from circumstances beyond its reasonable control, subject to applicable law. Nothing in these terms excludes or limits liability that cannot be legally excluded or limited.
15. Privacy and Data Protection
We handle customer and vendor information in accordance with our Privacy Policy and applicable data protection laws. Vendors must not misuse customer information or share it with unauthorized parties.
16. Commission on Sales
iMart Store charges a commission on each product sold through the platform. Commission rates may vary by product and will be communicated to vendors in advance.
17. Complaint Resolution
Customers and vendors may submit complaints through the official contact details provided by iMart Store. After a complaint is formally registered, iMart Store generally allows 15 to 20 days to review, investigate and resolve the issue. Resolution timelines may vary depending on the nature and complexity of the complaint and circumstances beyond iMart Store's control.
18. Modification of Terms
iMart Store reserves the right to update or modify these terms when necessary. Important changes may be communicated through the platform or other appropriate means. Continued use of the platform after such updates constitutes acceptance of the revised terms.
19. Governing Law
These terms are governed by the applicable laws of India. Any dispute arising in connection with the use of iMart Store shall be addressed in accordance with applicable Indian laws and legal procedures.
20. Contact Information
For questions, complaints, or assistance regarding these terms, customers and vendors may contact iMart Store through the official contact details provided on the website.
Business Name: iMart Store
Website: www.imartstore.com
21. Product Sourcing and Fulfillment
iMart Store may whenever necessary source products from Amazon, Flipkart, Meesho, any other large e-commerce platform, or from any established nearby retailer or supplier to fulfill customer orders. Vendors agree that they shall have no objection to such sourcing or fulfillment arrangements, provided that products supplied to customers comply with applicable laws and iMart Store policy.
